Sincerely try to be fair with each other, suppliers, our customers, and all persons with whom we carry out transactions.
Allow, help and encourage associates to grow in knowledge, skill, scope of responsibility and range of activities. (Freedom)
Make his or her own commitments—and keep them.
Consult with other associates before taking actions that might be “below the waterline” and cause serious
damage to the enterprise. (Boat analogy: shooting the boat below the waterline—damaging the reputation or financial health of the business—could result in sinking it.)
Associates
All employees are "associates".
Every associate has a sponsor who guides him/her in growing in contribution.
Leadership evolves based on knowledge, skill, experience or capability in the particular activity in which a
team is involved.
Leaders are associates who have developed followers.
Each person in the lattice interacts directly with every other person.
Teams or groups formulate their own plans of action rather than having them dictated to them.
Each associate self-commits to projects or responsibilities.
Leaders:
focus on business objectives
coordinate activities
align teams to meet goals
many different types with different areas of focus
Leaders offer associates:
Assistance in problem solving
Acknowledgement of team accomplishments
Encouragement
Definition of problems
Help in strategy formulation
Explanation of business practices
“Big picture” viewpoint
Role model behavior
Sponsors:
Engage in a one-on-one relationship
Focus on the development and growth of the associate
Sponsors offer associates:
Encouragement
Guidance on principles and practices
Feedback on performance
Help in securing resources
Advocacy for the associate in compensation discussions
Guidance in personal development planning
Role model behavior
Sponsoring vs. Leading:
Sponsoring is a one-on-one relationship. The focus is on the individual, helping them grow in their contribution.
Leading is with a group or team. The focus is on the business opportunity, helping the individuals align with team and business goals.
Sponsors and leaders are not necessarily two different people.