Heh, added Robyn's link above based on the headline, without reading the article first. That said, some aspects of it are still relevant to what I'm discussing here.
What I'm talking about here is the way organisations fail as they grow - becoming warring petty kingdoms that lose sight of the original goals of the overall organisation. The notes towards the end of the article about DevOps keeping developers focused on the end user experience are an interesting aspect of that.
Open development is another such tool, since it allows dedicated users more direct access to the development team, rather than filtering everything through multiple layers of analysts.