YNAB Criticism (2016)

16 thoughts
last posted Sept. 26, 2016, 4:49 p.m.

4 earlier thoughts


A big reason I'm doing a Thoughtstream for this and not just submitting bug reports is my experience reporting bugs early on.

In Feb 2016 I sent in my first (and so far only) bug report through their support system. In response I got back an email thanking me for the bug report. It was courteous but clearly a blanket response by a customer support person, saying "if this turns out to be a bug" they might reach out. I never heard anything else.

So that's my first annoyance: the process for reporting bugs does not feel at all productive. It's like tossing a penny into a deep, dark well and making a wish.

To be fair, most software companies get this wrong.

11 later thoughts